Terms and Conditions

Terms and Conditions

In these terms and conditions “you” are the client and “we” the company City Strollers. These terms and conditions apply to all offers, hiring and buying contracts, delivery, and services of City Strollers to the client.

1.    Conclusion of contract

Enquiries through our website are possible up until three days (72 hours) before the commencement of the hiring contract. In case of a shorter notice please contact us directly by telephone or e-mail. Following your request we sent you a binding reservation, subject to availability. The contract is concluded with you confirming the reservation. This confirmation needs to be carried out by e-mail within 24 hours of us sending the reservation; in case of a shorter notice booking, the confirmation needs to be send immediately.

2.    Payment and cancelation

a) Our prices are inclusive of VAT.

b) The payment of the full price (costs for hire together with other arranged fees) is due at the time of the booking.

Bookings which are more than four weeks in advance of the start of the contractual relation, are subject to an advance payment of 10% of the full price. The remaining 90% are due at the latest on the eighth day before the commencement of the hiring relation.

If we do not receive the payment of the full price at this stage - or in the case of a shorter notice booking immediately- we are entitled to cancel the contract. Under these circumstances we would charge you 60% of the full price. You are allowed to provide evidence challenging the damage at all, or arguing that the damage is considerably less than this flat charge.

3.    Delivery and return

a) The delivery of the items will be at an address of your choice within the city of Hamburg.

b) The return of the items has to be effected at the agreed time and in a faultless condition, i.e. in the same condition as they were at their receipt by you.

c) Additional costs which arise due to late acceptance or return, damage through unsuitable use (including pollution), will be charged separately. You will be charged for extra attempts of delivery with €40 per attempt.

4. Damage and loss

a) You agree to check at the time of receipt that the hired items work and have no fault.

b) You will notify City Strollers immediately should you notice a fault of the items; you will also notify immediately the loss of the items, i.e. during the contractual hiring period, in order to avoid problems with follow on bookings.

c) You are responsible for all damages to the hired items as well as for their loss subject to the general legal requirements. This responsibility includes follow on damages resulting from the loss of subsequent bookings.

If you do not return the hired items or if you return them in a state which makes them inappropriate to hire out again, we will charge you the current market value for the item in return for the item.

5. Data protection

You agree that we will use any personal information you supply to us when you use this website as far as required in the context of this contract. We will submit data for these purposes to third parties, e.g. to your credit card company; any other use of your personal data for other purposes is not allowed.

6. Liability

a) Our liability is limited to cases of intentional behaviour or gross negligence of us or our representatives. We are only liable for slight negligence by us or our representatives in the case of damage to life, body or health, or by breach of the essential contractual obligations or the liability under the “Produkthaftungsgesetz;” this is subject to the relevant legal conditions. Our liability for breach of contract is limited to the general damage in such cases. Essential contractual obligations are those which are required for the fulfilment of the contract. Additional claims for damage are excluded.

b) We are not liable for items which are left on return of the hired items.

7. Cancellation

You can cancel the contract up to the eighth day before the commencement of the contract subject to a cancellation fee of 10% of the full price. In case of a cancellation between seven and four days before the commencement of the contract we will charge you 60% of the full price. From the third day to commencement onwards we will charge you the full price. You are allowed to provide evidence challenging the damage at all, or arguing that the damage is considerably less than this flat charge.

We will transfer the difference between the amount already paid and the cancellation fees on a German bank account as chosen by you. Fees for banking transfers abroad will be deducted from the amount due.

Miscellaneous

These Terms and Conditions and any dispute or claim arising out of or in connection with such matters, their subject matter or formation (including but not limited to non-contractual disputes or claims) shall be governed by, construed and interpreted in accordance with German laws and you agree to submit to the non-exclusive jurisdiction of the German Courts.

The address for service is Hamburg.

If any provision of this Agreement is found to be invalid or unenforceable, then the invalid or unenforceable provision will be removed from these Terms and Conditions without affecting the validity or enforceability of any other provision. In place of the invalid or unenforceable provision the provision which most closely corresponds with the economic objective of the parties will apply. This provision also applies in the case of gaps in the contract.